Frequently Asked Questions

ProductCustomiser is an enterprise-grade product customization platform that enables businesses to offer real-time product personalization to their customers. Our white-label solution integrates seamlessly with e-commerce platforms, allowing your customers to customize products with text, images, colors, and materials while seeing instant previews. The platform automatically generates print-ready production files, eliminating manual design work and streamlining your fulfillment process.

ProductCustomiser is designed for B2B businesses across multiple industries including print shops, fashion brands, furniture retailers, e-commerce stores, promotional product companies, and agencies. Whether you're a small business looking to add customization capabilities or an enterprise requiring a fully self-hosted solution, our platform scales to meet your needs. We serve companies that want to offer product personalization to their own customers without building the technology in-house.

Unlike consumer-facing design tools, ProductCustomiser is a B2B platform built specifically for businesses. Key differentiators include: white-label branding (your customers see only your brand), API-first architecture for deep integrations, automatic generation of print-ready files with bleed and trim marks, support for 30+ product types, enterprise-grade performance with 99.9% uptime, and flexible deployment options (widget embed, hosted solution, or self-hosted). We focus on manufacturing readiness and production workflow automation, not just design.

We support a wide range of industries: Printing & Web-to-Print (business cards, flyers, banners), Fashion & Apparel (t-shirts, hoodies, uniforms), Furniture (custom sofas, chairs with fabric selection), E-commerce (Shopify and WooCommerce stores), Promotional Products (corporate merchandise, branded gear), Home Decor (pillows, wall art, rugs), Tech Accessories (phone cases, laptop sleeves), Packaging (custom boxes, labels), and Agencies (white-label solution for clients). Each industry has specific product templates and customization options tailored to their needs.

No technical knowledge is required for basic setup and daily operations. Our widget embed option can be added to any website with a simple JavaScript snippet in 15 minutes. The admin dashboard is intuitive and requires no coding. However, if you want advanced customizations, API integrations with your ERP/CRM systems, or self-hosted deployment, technical expertise is beneficial. We provide comprehensive documentation, video tutorials, and dedicated support to help both technical and non-technical users succeed.

We offer flexible pricing based on your business size and needs, starting at $79/month for small businesses up to $499/month for enterprise solutions. Pricing depends on factors including monthly order volume, number of product types, deployment method (widget, hosted, or self-hosted), and required features. All plans include core customization features, automatic file generation, and customer support. We offer a 14-day free trial with no credit card required, allowing you to test the platform with your actual products before committing.

Yes, we offer a 14-day free trial with full access to all features. No credit card is required to start your trial. During the trial period, you can upload your products, configure customization options, test the customer-facing customizer, generate production files, and integrate with your existing systems. Our team provides onboarding support to help you get the most out of your trial. If you need more time to evaluate the platform, contact our sales team to discuss an extended trial period.

All tiers include core features: white-label branding, product customization with text/images/colors, real-time preview, automatic file generation (PDF, PNG, SVG, DXF), admin dashboard, and email support. Mid-tier plans add: custom domain (customize.yourbrand.com), priority support, API access, and higher order volumes. Enterprise plans include: self-hosted deployment option, source code access, dedicated account manager, SLA guarantees, custom integrations, and unlimited order volume. Volume discounts are available for high-traffic businesses.

No, there are no setup fees or hidden costs. Our pricing is transparent and all-inclusive. Your monthly subscription covers the platform, hosting (for widget and hosted solutions), SSL certificates, software updates, security patches, and customer support. The only additional costs would be optional services like custom development, premium integrations, or dedicated infrastructure for self-hosted enterprise deployments. We don't charge per-transaction fees or take a percentage of your sales.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, giving you instant access to additional features and capacity. Downgrades take effect at the start of your next billing cycle, ensuring you retain access to paid features until your current period ends. If you're approaching your plan limits (order volume, product types), we'll notify you in advance and recommend an appropriate upgrade. Our team can help you choose the right plan based on your growth trajectory.

We offer three integration methods: 1) Widget Embed - Add a JavaScript snippet to any website (Shopify, WooCommerce, custom sites). Takes 15 minutes and requires no backend changes. 2) Hosted Solution - Use a custom subdomain (customize.yourbrand.com) that we host and manage. Requires only DNS configuration. 3) Self-Hosted - Deploy on your infrastructure with full source code access. Requires technical expertise but offers complete control. All methods support white-label branding and can be integrated with your existing checkout and order management systems.

Yes, ProductCustomiser integrates seamlessly with both Shopify and WooCommerce. For Shopify, we offer a native app that syncs products, handles cart integration, and manages orders automatically. For WooCommerce, we provide a WordPress plugin that adds customization capabilities to your product pages. Both integrations support: product sync, real-time pricing updates, cart integration, order management, and automatic file delivery. Setup takes approximately 30 minutes and requires no coding. We also support other e-commerce platforms through our REST API.

ProductCustomiser automatically generates production-ready files in multiple formats: PDF (with bleed and trim marks, CMYK color mode, 300 DPI), PNG (transparent backgrounds supported, customizable resolution), SVG (vector format for scalable designs, ideal for laser cutting), and DXF (for CNC machines and manufacturing equipment). All files include proper color profiles, embedded fonts, and meet industry printing standards. You can configure which formats to generate per product type, and files are delivered instantly after order placement via webhook or dashboard download.

Yes, ProductCustomiser is fully white-label and customizable. You can configure: brand colors, fonts, logos, button styles, layout options, and UI text. The customizer matches your website's design system automatically. For advanced customization, our API allows you to build completely custom interfaces while leveraging our backend for design logic, file generation, and order management. Enterprise customers with self-hosted deployments have access to the source code for unlimited customization possibilities.

Yes, we offer a comprehensive REST API with full documentation. The API allows you to: create and manage products programmatically, configure customization options, retrieve customer designs, generate production files on-demand, manage orders and customers, integrate with ERP/CRM systems, and build custom interfaces. API access is included in mid-tier and enterprise plans. We provide SDKs for popular programming languages (JavaScript, Python, PHP, Ruby), webhook support for real-time notifications, and rate limiting to ensure reliable performance.

Security is our top priority. We implement: SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, SOC 2 Type II compliance, GDPR and CCPA compliance, regular security audits and penetration testing, automatic backups with 30-day retention, role-based access control (RBAC), and two-factor authentication (2FA). Customer designs and personal data are stored securely and never shared with third parties. For enterprise customers requiring on-premise deployment, we provide self-hosted options that keep all data within your infrastructure.

ProductCustomiser supports 30+ product types across multiple categories: Apparel (t-shirts, hoodies, polo shirts, jackets, hats), Accessories (bags, phone cases, scarves, belts), Home Decor (pillows, blankets, wall art, mugs), Printing (business cards, flyers, banners, brochures), Furniture (sofas, chairs with fabric/color selection), Packaging (boxes, labels, stickers), and more. Each product type has configurable customization options including text placement, image upload areas, color selection, material choices, and size options. We regularly add new product types based on customer requests.

Yes, customers can upload their own images with advanced controls. Features include: drag-and-drop upload, automatic image optimization and compression, background removal tools, image cropping and rotation, filters and effects, resolution validation (ensures print quality), file type support (JPG, PNG, SVG, PDF), and size limits (configurable per product). You can enable or disable image upload per product, set quality requirements, and apply automatic enhancements. Uploaded images are processed instantly and displayed in the real-time preview.

Yes, we offer 3D visualization for supported product types. Customers can rotate products 360 degrees, zoom in for detail views, see designs from multiple angles, and preview how customizations look in realistic lighting. 3D visualization is particularly popular for furniture (see fabric textures and colors), apparel (view front/back/side), packaging (see all sides of boxes), and promotional products. The 3D viewer works on all devices including mobile, requires no plugins, and loads quickly using optimized WebGL rendering.

ProductCustomiser includes a dynamic pricing engine that calculates costs in real-time based on: base product price, customization complexity (number of colors, print areas), material selections and upgrades, quantity discounts (bulk pricing tiers), add-ons and optional features, and shipping costs. You configure pricing rules in the admin dashboard using simple formulas or advanced logic. Prices update instantly as customers make changes, and the final price is displayed before checkout. The pricing engine supports multiple currencies, tax calculations, and promotional discounts.

Yes, you have full control over design rules and restrictions. You can configure: minimum/maximum text length, allowed fonts and font sizes, color restrictions (brand colors only, CMYK safe colors), image requirements (minimum resolution, allowed file types), design area boundaries (safe zones, bleed areas), layer limits (maximum number of elements), and approval workflows (require admin review before production). These rules ensure designs are manufacturable, meet quality standards, and align with your brand guidelines. Customers receive instant feedback if they violate any rules.

We provide comprehensive support across multiple channels: Email support (24-hour response time for all plans, priority support for mid-tier and enterprise), Live chat (available during business hours), Video tutorials and documentation (step-by-step guides, API documentation, best practices), Onboarding assistance (dedicated setup help for new customers), and Dedicated account manager (enterprise plans only). Our support team includes product experts, technical specialists, and integration engineers who can help with setup, troubleshooting, custom development, and optimization.

Yes, all customers receive onboarding support to ensure successful implementation. Our onboarding process includes: kickoff call to understand your requirements, guided platform setup and configuration, product upload and customization setup, integration assistance (Shopify, WooCommerce, API), team training sessions (admin dashboard, order management), testing and quality assurance, and go-live support. Enterprise customers receive extended onboarding with dedicated project managers, custom training programs, and ongoing optimization consultations. We also offer self-service resources including video tutorials, documentation, and webinars.

Implementation time varies by deployment method: Widget Embed (15 minutes to 2 hours) - Add JavaScript snippet, configure basic settings, test. Hosted Solution (1-3 days) - DNS configuration, product upload, customization setup, branding. Self-Hosted Enterprise (2-4 weeks) - Infrastructure setup, source code deployment, custom integrations, security configuration, testing. Most customers are live within one week. We provide implementation checklists, project timelines, and dedicated support to keep your project on track. Expedited implementation is available for urgent launches.

We offer custom development services for unique requirements. Common custom features include: industry-specific product templates, advanced design tools and effects, custom API integrations (ERP, CRM, manufacturing systems), specialized file formats and outputs, custom approval workflows, multi-language support, and branded mobile apps. Our development team will assess your requirements, provide a detailed proposal with timeline and cost, and deliver fully tested custom features. Custom development is typically completed within 4-8 weeks depending on complexity.

Yes, we provide migration assistance to help you switch from other customization platforms or legacy systems. Our migration services include: data export from your current platform, product and design template recreation, customer account migration (if applicable), order history import, URL redirects to maintain SEO, testing and validation, and parallel running support (run both systems temporarily). Most migrations are completed within 2-4 weeks. We handle the technical complexity so you can focus on your business. Migration assistance is included for enterprise plans and available as a paid service for other tiers.